FAQs
Got questions? We’ve got all the answers.
Shipping + Orders
1. Do I have to pay for shipping?
We offer free shipping for all prepaid orders! In case you opt for Cash On Delivery, there will be an additional charge of INR 79.
2. Can I get Cash On Delivery (COD)?
Yes! We offer Cash On Delivery at a nominal fee of INR 79 on checkout.
This fee is non-refundable.
3. How do I know my order is confirmed?
Once you place your order, we’ll send you a confirmation email with your order number and the estimated time of delivery.
4. Can I modify my order after I’ve placed it?
Unfortunately orders can’t be modified right now, but if you’d like to add products you can always place a new one! And if you need to remove products, get in touch with our customer support team to cancel the order so you can place a fresh order instead.
5. How can I track my order?
Once we’ve dispatched your order, we’ll send you an email with all the shipment details. This includes the shipment number/AWB and the name of the courier company so you can track it on their website. You can also write to us at hi@gushbeauty.com
6. How long will my order take to reach me?
We ship your Gushables within 2 working days of receiving your order, so you can expect your shipment to arrive within 5-7 days of placing your order. However, India is a pretty big country—so remote areas and unexpected weather conditions may affect your order time.
7. Can you expedite my product on priority?
If you’d like to expedite your order, get in touch with our customer support team.
We’ll check with our logistics partner and provide you with an update.
P.S.- This only applies to prepaid orders.
Returns + Exchanges
1. Under what conditions can I return/ replace my product?
Wrong product delivered Expired product delivered Damaged product delivered – Physical damage/ tampered product Incomplete order – missing products Under what conditions return/ replacement requests will not be accepted? Opened/ used/ altered products. Original packaging (mono cartons, labels, etc.) missing. The damaged/ missing/wrong product is reported after 2-3 days from the date of delivery.
2. What if I receive a damaged, missing, or incorrect product?
In the rare event your Gush product is damaged, please share an unboxing video identifying which product is damaged or missing. Also share detailed images/videos of the damage. The videos and images must be shared at hi@gushbeauty.com within 2-3 days of receiving your order with the details of the issue. Once approved, you will either receive store credit or a refund
3. How will I receive the refund for the product?
Gush beauty will instantly initiate the refund to your source account or chosen method of refund. The same will reflect in your account within 7 days. However, only the product cost is refundable. Costs related to shipping, COD, restocking fee (if applicable), custom packaging etc. will not be eligible for a refund.
4. How long will it take to process my request?
We usually take 10-15 days to send you your replacement product or refund. Can I exchange an item? Unfortunately, we do not offer exchanges. You will receive a refund/credit for your item and you can place a fresh order with us instead.
